FAQ

How can I contact Lovellx Customer Service?

You can email us at: support@lovellx.com

How long will it take to receive the order?

The order will being processed and be ready within 3-5 days. Please note that standard delivery typically takes 10-15 days, while express shipping takes approximately 5-8 days.

*LNY Holiday Notice: No shipments from 15/2- to 23/2, 2026. Orders resume shipping on 24/2, 2026. Thank you!

How can I track my order status?

Your order is currently being processed.Please click to visit https://lovellx.com/pages/tracking-order. Enter the email address you filled in when purchasing, as well as the order number to view it.

How to return exchange the items?

We totally get that you'd like to return your product, although we do have a policy in place that doesn't allow returns or exchanges for non-quality issues. We kindly request you to explain the reason for your refund in detail. Additionally, if you could snap a complete picture of the items you received and send it our way, our awesome customer service team will be able to assess whether you meet the refund criteria. We really appreciate your understanding and cooperation!

Why does my order status shows "Unfulfilled"?

Don't worry, the status shows your order is processing over our regular fulfillment process. If you ordered any items on backorder, your order may remain in this status for 5-7 days while we produce and package your items for standard shipping.

How do your shirts fit?

Check out our Sizing Chart for details, or refer to our Size Guide for general sizing information. If you have specific questions about the fit of an item or measurement guidelines, please email our Customer Service Department.

Can I use more than one coupon on my order?

The coupon was set to redeem only once for each order.

What if the item I'm interested in is no longer available in my size?

Feel free to let us know once that happens. We would try our best to meet your demand.